The Power of Next-Generation Bi-Directional Mashups

Mashups are essentially the seamless display of data results from one application or data source in the web-based interface of another.  An example most people are familiar with would be google maps on a company's website.

Need information from your ERP while working in your on-line CRM application?  Need to query all of your data sources to get information on a single client, in real time, and have it display while you're chatting with that client?  Mashups are the answer.

Want to be able to update that displayed information from your ERP without opening the other application?  Want to send an address change for your client back to all those different data sources that store client information?  Pervasive next-gen bi-directional mashups put that power and convenience in your hands.

How Does Pervasive Do It?

Pervasive has a fully functional Integration Server Portal which supports both Get and Post actions.  Pervasive integration software can pull data from a variety of applications or databases and pass it via the IS Portal to an HTML page. The results of  real-time queries can be displayed on your web page or web-based application in an iFrame, and can be formatted using standard style sheets.  Data can also be passed back to other applications via the IS Portal and Pervasive software so that the user can update multiple applications from a single interface.

 Free Pervasive IS Web Portal Documentation

Examples of Pervasive Mashups in Action

PR Newswire needed to be able to pul a real-time query from their ERP system, Oracle Financials, and see the results while working in their CRM system, Salesforce. In addition, they sometimes needed to update both the CRM and ERP systems at the same time. Pervasive to the rescue.

Now, PR Newswire personnel simply push a button in Salesforce CRM, and whatever account they are viewing is retrieved from Oracle Financials and displayed in a small frame inside the Salesforce web-based interface. And if needed, PR Newswire personnel can update both the Salesforce account data, and the Oracle Financials data for that same client right there in a single interface. This saves vast amounts of time and effort, and helps prevent errors and inconsistencies between systems.

NTR Global - NTR Global, based out of Barcelona, Spain, handles technical support for the telecommunications industry. When a customer submits a support request, a URL is sent to them via email. When that URL is clicked, a chat window opens to allow the user to chat with a support technician. In order to give the best support, the technician really needs to know every bit of information on past issues, equipment type, and other technical details that NTR Global already has in any of their many databases and applications.

The moment the customer clicks their link, Pervasive integration software fetches everything NTR knows about that client, from Salesforce or MS CRM, from Jira, from BMC Remedy, and from Service Desk Express, and displays it to the technician by the time the chat window opens. This gives the technician all the information they need to provide top notch support, and make their customers happy.