Speed to value
QuickArrow customers benefit from the fast, configurable data integration Pervasive offers. QuickArrow consultants are able to deliver PSA solutions more quickly and tune the solution to the customers’ particular business requirements.
Technical Services Manager Dan Vrisimo, discussing the many connectivity options available, said, “After we build something, at least 70 to 80% of the time the client decides what they asked for was not really what they needed. Now we can go back and reconfigure without a great deal of pain involved. It’s a sales enablement tool. The fact that we use Pervasive makes everything a lot easier. Our team can be a lot smaller and more agile than with other products.”
Predictable engagements
Working with Pervasive Data Integrator™, QuickArrow can much more accurately quote customer projects because a large part of the integration work is prebuilt. The large number of connectors available means that QuickArrow will be able to support a great range of customer integration requirements, and the ease of use of Pervasive tools limits the training time required by QuickArrow consultants to become productive.
Competitive advantage
Delivering rapid customized integration is a competitive advantage for QuickArrow. All businesses have differences (software, process, implementations), and the ability to deliver software that is tuned to the customer’s unique requirements and offer the entire solution via SaaS helps put QuickArrow on the short list of vendors for PSA.
Business focus
Working with Pervasive has let QuickArrow consultants get back to what they do best – delivering premier Professional Services Automation solutions. The reduction in the amount of custom coding to handle integration issues has greatly improved QuickArrow’s predictability when scoping customer projects, determining time to delivery and meeting overall customer satisfaction.
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Growing PSA works with Pervasive Professional Services to deliver pre-built integration to its customers
QuickArrow is a growing Austin, Texas-based Professional Services Automation (PSA) solution provider delivering its application via SaaS and integrating with leading sales force automation, CRM, ERP, HR and financial applications using Pervasive Data Integrator™. Known to many for creating the first Web Services API, QuickArrow services touch over 30,000 users in a variety of industries.
As the company expanded, QuickArrow specialists found themselves being diverted from their core competencies as they grappled with constantly varying customer application integration issues. There was a need for repeatable, predictable integration. Pervasive Professional Services teamed with QuickArrow to take their ongoing partnership to a new level, delivering easily configurable pre-built integrations to enable QuickArrow to quickly and cost effectively provide the specific finishing touches to meet individual customers’ business needs.
A need to focus on core competencies while delivering integration to customers
In its five years of partnering with Pervasive, QuickArrow consultants had become adept at using Pervasive Data Integrator™ to design PSA solutions for a range of customer integration requirements, with heavy emphasis on market-leading products like Salesforce and QuickBooks. However, as QuickArrow’s customer base grew, the range of product integration requirements grew as well, forcing QuickArrow consultants to spend more time solving integration issues and less on delivering automation solutions. The company estimated that over 50% of its new prospects signed-up for integration of some type. Technical Services Manager Dan Vrisimo said, “It’s (integration) considered a make or break for the sale. If we don’t have it, then we’re not even going to get in the sales cycle in the first place.”
Product Manager Aaron Smith further described QuickArrow’s situation and needs, “Our customers have multiple endpoints – CRM, ERP, and HR – and data has to flow seamlessly to all applications to reduce manual entry and eliminate mistakes. Any solution we chose had to integrate with many applications and deploy quickly.” The company considered a number of options, from building a dedicated team, exposing its Web services to customers in order that they could build their own integration or turn to an expensive consulting team. What QuickArrow needed was a way to address integration challenges cost effectively, repeatably, freeing up QuickArrow professional services bandwidth to concentrate on rapidly delivering PSA solutions to customers.
Integration templates in place from QuickArrow to CRM, ERP and financial applications of QuickArrow customers
QuickArrow and Pervasive worked together to create integration templates from QuickArrow to the CRM, ERP, HR and financial applications most commonly used by QuickArrow customers. Now, Pervasive Data Integrator™ within QuickConnectIT, an integration engine capable of integrating QuickArrow with almost any application, can be leveraged.
With the more than 150 standard Pervasive adapters in Pervasive Data Integrator, a well-defined configuration process instead of custom code development can be use to integrate with almost any other application, and the QuickArrow software (including integration to customers’ applications) can be delivered either via SaaS or on premise. The partnership has already completed more than 50 bi-directional integrations between QuickArrow and other best of breed applications such as Salesforce, Microsoft Dynamics CRM, Peachtree, Great Plains, Softrax and QuickBooks.
QuickConnectIT with Pervasive
QuickArrow gains competitive advantage via SaaS, customized integration
A competitive roadblock has been turned into a competitive advantage. QuickArrow and Pervasive will continue to work together to deliver great SaaS-based PSA solutions including increasingly customized integrations to make the automation process flow smoothly.
“With Pervasive, we’ve addressed our integration challenges with repeatable, standards-based technology and services,” Aaron Smith concluded. QuickArrow Technical Services Manager Dan Vrisimo added, “In the end, Pervasive reduces our risk by not having to divert our attention from our core competencies or having to manage a large consulting team.”
More pre-built integration planned
As Pervasive and QuickArrow combine to develop more prebuilt integration, QuickArrow expects to deliver improved service automation functionality and provide their clients with even greater speed-to-value.
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