Enhanced customer experience
With Pervasive, Henry Schein Practice Solutions provides quicker, cleaner initial data conversions. With the process much more automated, the staff now uses the time gained to perform additional research and training to continue to meet or beat customer expectations and industry standards. This new and improved data migration process translates to cost savings and enhanced productivity for customers.
Productivity
Pervasive Data Integrator™ has helped data extraction success rates rise up to 250 percent and facilitated project turnaround times from ten days to only two days.
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Dental information systems company pulls patient information from legacy systems to its own with Pervasive
Henry Schein Practice Solutions is at the forefront of dental information technology systems, with over 28,000 implementations across the globe. With roots in the dental community, they have developed practice management software to enhance the performance of any dental office. DENTRIX software products cover a range of day-to-day practice needs, from imaging to patient education and computer-based training to voice recognition. In addition, Henry Schein Practice Solutions offers an electronic clearing house, allowing customers a "one stop shop" for their software and compliance needs.
As part of the services they provide, Henry Schein Practice Solutions frequently converts dental patient information (including insurance, account transactions, employer info and appointments) from legacy systems, so that the data will integrate with the DENTRIX system. Henry Schein Practice Solutions recently chose Pervasive® integration tools to enhance this process, by allowing greater accuracy in the extraction process and faster data reconstruction, helping them to further meet their customers’ needs.
Time-consuming manual approach to data migration
Originally, most customers would run their reports and then forward them to Henry Schein Practice Solutions to manipulate the data in Excel and Access to a format they could use. This was a time- consuming process, and Henry Schein Practice Solutions’ employees would spend hours manually reconstructing data to meet the unique business rules involved in these highly customized data migrations. This lengthy process caused frustration for both the customer and the employees doing the data manipulation.
Henry Schein Practice Solutions needed a data migration remedy with mapping capabilities and a wide range of connectivity to provide more consistency and less stress for everyone involved in the data migration process.
Pervasive Data Integrator: Data extraction success rate from legacy systems to DENTRIX rise by as much as 250%
Pervasive Data Integrator™ has delivered significant productivity and cost savings improvements for Henry Schein Practice Solutions, which they have been able to pass on to their customers. The company reports data extraction success rates from legacy systems to its DENTRIX platform have risen as much as 250 percent.
Other positive results include enhanced customer satisfaction, cleaner data, repeatability of business rules and the expectation of a fully automated turnkey approach in the near future.
Pervasive allows connectivity with over 150 data formats and applications on a routine basis and the once time-consuming undertaking now average a two-day turnaround time. Information that was hard to reach and sometimes inaccessible is now being consistently implemented. Dental office managers now have more access to clinical notes, patient records, fee schedules and other important records.
Henry Schein Practice Solutions maintains competitive advanatage with easier, faster customer data conversions
Pervasive solutions allow Henry Schein Practice Solutions to maintain its competitive advantage by offering data integration tools that remove the complexity from customer data conversions. When updating from legacy systems, Pervasive® Data Integrator™ provides the tools to reliably connect with a wide variety of disparate data sources, which further allows the company to evenly distribute its integration and re-use components.
Henry Schein Practice Solutions converts a number of systems every single year, ranging from single computer offices to multi-computer offices with several locations. "No one else does as good a job on the migration front," said Dave Johnston, Director of Channel Management for Henry Schein Practice Solutions, when Pervasive was implemented. "Pervasive Data Integrator’s breadth of connectivity and mapping capabilities help our customers experience virtually pain-free data extractions. We are also looking to Pervasive to enable additional DENTRIX product enhancements, including even more decreased cycle time and full automation."
A move to full automation of data conversions
Using Pervasive, Henry Schein Practice Solutions plans to reach full automation of customer data conversions. In doing so, the company will bring even more benefits to dental offices, allowing office personnel to focus on other priorities. As Henry Schein Practice Solutions Software Engineer Todd Melvin, said, "In the past salespeople convinced prospects not to convert because it was so painful. Now the sales force talks about how wonderful the process is. By having data migration automated, we will deliver consistent results every time and win even more credibility with our channels. They can schedule (data migrations) at a certain time, and then they can count on a set turnaround."
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