Real-time visibility into data

Pervasive provided bidirectional synchronization between enterprise ERP and Salesforce giving management a better way to track sales information.

Customized training

American Home Shield IT staff received the training they needed to quickly learn Pervasive Data Integrator.

Extensibility

IT staff plan to use the ERP-Salesforce platform for other integration-related projects.

American Home Shield improves visibility into sales data with Pervasive integration

American Home Shield needed a better way to keep track of key sales information and provide automated support for unique sales process. Pervasive Data Integrator™ synchronized a legacy customer support system, master customer data and finance information with Salesforce. Data volume is large, with approximately 125,000 accounts involved.

Finding a method to synchronize data between ERP system and Salesforce

American Home Shield needed a better way to keep track of key sales information and provide automated support for unique sales process. To do so required bidirectional synchronization of data between its legacy customer support system, master customer data and finance information with Salesforce. The comprehensive, consistent sales information sought extended to approximately 125,000 accounts, more than 1.3 million contacts, and between 250,000 and 500,000 financial records.

Pervasive Data Integrator provides robust bidirectional integration to meet business needs

Pervasive Data Integrator provided bidirectional integration with an Oracle ERP system and Salesforce. Customized training also was provided to American Home Shield’s IT staff that helped accelerate implementation.

Easy to manage bidirectional synchronization

Pervasive Data Integrator has provided the tool set to successfully continue the bidirectional synchronization between American Home Shield's ERP system and Salesforce. The nightly synchronization of call center and sales information delivers a holistic view of the customer, and the solution is easily managed and extended by internal IT staff.

Extending Pervasive Data Integrator

American Home Shield has achieved ability to leverage Salesforce self-service attributes while extending value of its existing ERP investment. In addition, IT staff plan to leverage the platform to enable multiple future integration projects.

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