Guide to Using Pervasive Support
Pervasive offers complimentary support for customers who have downloaded a trial and are evaluating the product.
To Find Answers to questions 24 hours a day, use our Support Life Cycle, which includes supported platforms; User Forum; product updates and patches; Support FAQ; technical papers and full online documentation, tutorials and samples including connectors by platform.
Customers are encouraged to purchase a support plan for their products. Pervasive offers a number of different plans tailored to the varying needs of our customers, including reduced per-incident pricing, faster response times and extended support hour options. For more information, see Support Plans or Contact Support.
Product Downloads
Submit a Support Ticket
If you can't find the answers you need, Submit a Support Ticket and our world-class technical support professionals will take care of you.
Check on a Previously Submitted Support Ticket
Reporting Product Defects
Contact Technical Support through normal channels to report a defect.
Pervasive and partners provide worldwide support
Pervasive offices in North America and EMEA offer support, while our international partners offer native language support in countries across Europe and Asia.
For Americas and UK, Contact Support for more information.
For all other countries, select your country from the Contact Pervasive list to get the Pervasive branch office or partner nearest you.
Benefits of Training
Get the most out of your Pervasive solutions with our world-class, customer-focused training programs:
- Modular, hands-on training
- Certified expert instructors
- User-friendly courseware
- Efficient training methods
- On-site training options
- Online self-paced options
The courses are ideal for Pervasive customers, business partners, consultants or anyone wanting to know more about our value-based solutions for integration.
Read Integration Training and Online Services for more information.
Pervasive Integration Consulting Services
Hit the ground running and start maximizing your integration ROI today.
We can help whether you need initial benchmarking/proof-of-concept, rapid client-oriented deployment and implementation, or long-term consulting. Our team is composed of seasoned and experienced developers, product specialists and business analysts who will help reduce the learning curve and allow your business to recognize value immediately.
We've worked with a diverse range of clients, and look forward to discussing your projects. Please contact us directly for more details and to schedule a needs assessment.
Read Integration Services for more information
Get Involved
Read up on the latest cutting edge thought leadership on industry issues, along with event announcements, the latest product news, and interviews with customers and Pervasive executives on integration related subjects on the Integration Blog.
Discuss tricky issues, and get hints from other Pervasive users on the User Discussion Forum.
Catch up on the latest addition to our constantly expanding list of available connectors and trade connectivity solutions in the Connectivity Center.